Stylewerks Beds
That’s great to hear that you have a comprehensive set of answers to common questions available for customers. Having an extensive FAQ section is incredibly helpful as it provides customers with the information they need to make informed purchasing decisions.
Shipping
When will my order ship?
If an order is placed over the weekend, it will be processed on the following Monday. In the event that Monday is a holiday, the order will be processed on the next business day.
How long will my order take?
Additionally, offering 2-day shipping in most regions of the US is a valuable option for customers who desire faster delivery. This expedited shipping service allows for quicker transit times, ensuring that customers receive their packages in a timely manner.
Is shipping free?
It’s also helpful to know that you offer low-rate shipping to Canada and Mexico via UPS. Calculating the shipping costs at checkout ensures transparency and allows customers to see the exact charges associated with their international shipment.
Do you ship internationally?
It’s important for international customers to keep in mind that duties and taxes may apply upon the arrival of their orders. Customs regulations and fees can vary by country, and it’s recommended to familiarize yourself with the customs policies of your respective country to avoid any surprises.
How do you ship?
Partnering with UPS to deliver your products ensures reliable and efficient service. UPS is known for its extensive network and reliable transit times, which allows customers to receive their orders in a timely manner.
How do I track my order?
Thank you for the information regarding the tracking options and notifications during the checkout process. Offering the option to opt-in to tracking text alerts is a convenient way for customers to stay updated on the status of their shipments.
Do you ship to P.O. boxes or APO/FPO addresses?
Thank you for the clarification regarding shipping restrictions. It’s important to note that you are unable to ship to P.O. Boxes or APO/FPO addresses at this time.
Returns & Exchanges
How can I return an item?
Once we receive your returned item, we will send you an email notification to confirm its receipt. The item will undergo inspection to ensure it is in unused condition. If the inspection is successful, we will process your refund back to your original method of payment.
In the case of receiving an item with a manufacturing defect, please contact us as soon as possible at online@stylewerks.com. Kindly include photos of the defect, and our team will guide you on how to proceed.
Can I return once opened?
Thank you for providing additional information regarding the return policy for the Bed. We understand that due to hygiene reasons and the nature of the product, returns are not accepted if the bed’s vacuum seal has been opened. This policy ensures that customers receive a new and unused product for their pets.
If customers are still unsure about the size and have received their delivery, it is advised not to open the bed. Instead, they should contact your team at online@stylewerks.com to discuss the issue and arrange a return. Please note that the bed must still be in its vacuum-sealed condition to be eligible for the return.
Warranty
Do you offer a warranty?
It’s great to know that you provide a 12-month limited warranty for manufacturing defects and a separate 3-year warranty against memory foam sagging.
The limited warranty covers defects resulting from faulty workmanship or materials. If customers receive an item with a defect, they can contact you through the live chat or via online@stylewerks.com for assistance. You offer replacement or refund options to address the issue.
How do I submit a claim?
By providing these specific guidelines, customers can easily communicate their concerns and provide necessary evidence to support their claim. This allows your team to quickly assess the situation and provide appropriate resolution or assistance to the customer.
Thank you for outlining this process and ensuring that customers have a straightforward way to address any issues they may encounter. This demonstrates your commitment to customer satisfaction and support.
What if my delivery goes missing?
It’s stated that Bed will not be held responsible for missing packages if there is proof of delivery to the correct address. The deliveries are handled by UPS, ensuring reliable and trackable shipping.
Once the Bed has been opened, returns can no longer be accepted unless the item is faulty. Customers are encouraged to inform Bed of any defects as soon as possible. If a manufacturing defect is identified within the warranty period, Bed will provide a replacement for the faulty item.
In case customers believe that their Bed has been delivered to an incorrect address, they are advised to contact your friendly team for immediate assistance.
About the Stylewerks Bed
Why theStylewerks Bed?
It’s wonderful to hear the story behind the creation of the Bed and the inspiration from your beloved Samoyed in 2019. Recognizing the lack of high-quality, supportive dog beds that also meet aesthetic and practical requirements is an important motivator for designing a superior product.
By aiming to create a dog bed that is not only functional but also visually appealing and easy to clean, you have taken into consideration the needs and preferences of both pet owners and their furry friends.
What size bed should I get?
Including a size guide on the product pages and providing a list of recommended sizes based on customer feedback is helpful in assisting customers with their size selection. However, it’s important to note that the guide serves as a general reference, and the most accurate way to choose the right size is to measure the dog and consider the available space in the home.
Offering personalized advice and assistance through live chat is a valuable service that allows customers to seek tailored guidance based on their specific needs and circumstances. Providing images of similar breeds in different sizes can further aid customers in making the correct size selection.
About the Stylewerks Covers
Is the cover waterproof?
However, you have provided a solution for customers who require waterproof protection for their Bed. The Waterproof lining Kit acts as a protective layer that can be fitted over the interior of the Bed, similar to a mattress protector. This provides full protection against water or pee accidents, ensuring the longevity and cleanliness of the Bed.
By offering the Waterproof lining Kit as an additional option, customers have the flexibility to choose the level of waterproofing they desire while still enjoying the softness and comfort of the standard covers.
What is the Bouclé cover made from?
One of the advantages of the cream Bouclé fabric is that light hair or fur is not as visible against it. However, dark hair or fur may be visible, although it can be easily vacuumed. It’s important to note that dark fur may get caught in the little loops of the fabric and may require more focused vacuuming to remove.
It can withstand light scratches, but heavy scratching may potentially ruin the looping of the fabric. This information helps customers assess whether the Bouclé fabric is suitable for their specific pet’s behavior.
Payments
What payment methods can I use to pay for my order?
Customers can choose from various payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. These options cater to different preferences and provide a secure and reliable means of completing the purchase.
Do you have Klarna?
If customers are interested in a specific payment method not currently offered, they can reach out to hello@stylewerks.com to express their interest. This allows customers to provide feedback and potentially influence the addition of new payment methods in the future.